Contact
Submit a Support Request
Existing clients: log an IT support request and our team will get back to you based on your priority level. For critical issues, call us directly.
Priority levels explained
Choose the right priority so we can respond appropriately. When in doubt, go higher.
Critical
Complete system outage or security breach affecting the whole business. Call us immediately.
High
Key staff cannot work or a major system is down. We aim to respond within 1 hour.
Medium
Significant issue affecting productivity but a workaround exists. Response within 4 hours.
Low
Minor issue or general request. Response within 1 business day.
We handle all types of IT issues
Hardware / Device issue
Network / Connectivity
Cyber security incident
Software / Application error
System outage / Critical failure
General IT support request
Log a support request
Critical issue?
Do not use this form for outages or security incidents. Call us immediately.
033 0330 0033Other ways to get help
Not yet a client?
If you are not currently an In4ra client, we would love to help. Get in touch via our sales enquiries page.
Sales enquiries