Terms of Service

These Terms of Service ("Terms") govern your use of the In4ra IT Business Support website at www.in4ra.co.uk ("the Website") and any services provided by In4ra IT Business Support ("In4ra", "we", "us", "our").

In4ra IT Business Support is a company registered in England and Wales with its registered address at 86-90 Paul Street, London, EC2A 4NE.

By accessing or using the Website, or by engaging us to provide services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

These Terms should be read alongside our Privacy Policy, which explains how we handle your personal data.

In4ra provides managed IT support, cybersecurity, cloud solutions, Microsoft 365 management, data backup and recovery, remote service desk, IT consultancy, network infrastructure, IT installations and related technology services to business clients.

The information on this Website is provided for general informational purposes only. It does not constitute a binding offer or guarantee of service availability, pricing or outcomes. All service engagements are subject to a separate written agreement or statement of work between In4ra and the client.

We reserve the right to modify, suspend or discontinue any aspect of our services at any time, with reasonable notice where possible.

You may use the Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable local, national or international law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material (spam).
• Attempt to gain unauthorised access to any part of the Website, its servers, or any systems connected to it.
• Introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.
• Scrape, harvest or collect data from the Website without our prior written consent.
• Use the Website in a way that could damage, disable, overburden or impair it or interfere with other users.

We reserve the right to suspend or terminate your access to the Website if we reasonably believe you have breached these Terms.

All content on this Website — including text, graphics, logos, images, icons, data compilations and software — is the property of In4ra IT Business Support or its content suppliers and is protected by UK and international copyright, trade mark and other intellectual property laws.

You may view, print or download content from the Website for your own personal, non-commercial use, provided you do not modify the content and you retain all copyright and proprietary notices.

You must not reproduce, distribute, publish, transmit, modify, adapt, create derivative works from, or commercially exploit any content from this Website without our prior written permission.

The In4ra name, logo and all related marks are trade marks of In4ra IT Business Support. Nothing on this Website grants any licence to use our trade marks.

The Website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

While we take reasonable care to ensure the accuracy of information on the Website, we make no representations or warranties that the content is accurate, complete, current or free from errors. We reserve the right to change content at any time without notice.

We do not warrant that the Website will be uninterrupted, timely, secure or error-free, or that defects will be corrected.

Nothing on this Website constitutes professional IT, legal, financial or regulatory advice. You should seek independent professional advice before making decisions based on information found here.

To the fullest extent permitted by applicable law, In4ra IT Business Support shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data, goodwill or other intangible losses, arising out of or in connection with your use of the Website or our services.

Our total liability to you in connection with the Website shall not exceed £100.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

For liability relating to our IT services under a separate client agreement, the terms of that agreement shall govern.

The Website may contain links to third-party websites, including LinkedIn, Facebook, Trustpilot and others. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The inclusion of a link does not imply endorsement by In4ra of the linked site or its operators.

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the processing of your personal data as described in the Privacy Policy.

Please review our Privacy Policy to understand our practices regarding the collection, use and protection of your personal data.

When you submit an enquiry, callback request or support package enquiry through the Website, you are inviting us to contact you. Submitting a form does not create a contractual relationship between you and In4ra. A contract for services is only formed when both parties have signed a written agreement or statement of work.

We aim to respond to general enquiries within 4 business hours and support requests within 1 hour during business hours. Response times are targets only and are not guaranteed unless specified in a signed service agreement.

We may revise these Terms at any time by updating this page. The date at the top of the page will reflect when the Terms were last updated. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

We encourage you to review this page periodically to stay informed of any updates.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

If you have any questions about these Terms of Service, please contact us:

In4ra IT Business Support 86-90 Paul Street, London, EC2A 4NE Email: [email protected] Phone: +44 33 0330 0033

For support-related queries, please contact [email protected].