Terms of Service

These Terms of Service ("Terms") govern your use of the In4ra IT Business Support website at www.in4ra.co.uk ("the Website") and explain how our services are ordered. The services themselves are supplied under our Client Services Agreement, described in section 3. In4ra IT Business Support is referred to as "In4ra", "we", "us" and "our".

In4ra IT Business Support is a company registered in England and Wales with its registered address at 86-90 Paul Street, London, EC2A 4NE.

By accessing or using the Website, or by engaging us to provide services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

These Terms should be read alongside our Privacy Policy, which explains how we handle your personal data.

In4ra provides managed IT support, cybersecurity, cloud solutions, Microsoft 365 management, data backup and recovery, remote service desk, IT consultancy, network infrastructure, IT installations and related technology services to business clients.

The information on this Website is provided for general informational purposes only. It does not constitute a binding offer or guarantee of service availability, pricing or outcomes. All services are supplied under our Client Services Agreement (section 3), which forms part of every order.

We reserve the right to modify, suspend or discontinue any aspect of our services at any time, with reasonable notice where possible.

We supply our services only to business customers, including schools, academies, trusts, colleges and other organisations. Every order is made under the Client Services Agreement set out in full below, whichever way you place it:

• by approving a quotation through our online approval link or in writing;
• by completing checkout on this Website, where you will be asked to accept the Client Services Agreement before paying; or
• by signing an order form that we countersign.

It covers fees and payment, term and cancellation, service levels, confidentiality, safeguarding, liability and insurance, and it includes our Data Processing Agreement (Schedule 2), which applies wherever we process personal data on your behalf.

Version IN4-CSA-1.0. For a copy as a signed document, for example where a school or trust needs a signed data processing agreement for its records, email info@in4ra.co.uk and we will send one.

Terms of Service

1. About these Terms

1.1 These Terms apply to all services supplied by In4ra IT Business Support, a company registered in England and Wales with its registered address at 86–90 Paul Street, London EC2A 4NE, VAT number 321 576 416, (“In4ra”, “we”, “us”, “our”) to the organisation named in the Order (“you”, “your”).

1.2 Business customers only. We supply our services only to businesses, schools, academies, trusts, colleges and other organisations acting for the purposes of their business, trade, profession or public function. We do not supply services to consumers. By placing an Order you confirm that you are acting in that capacity and that the person placing it has authority to bind your organisation.

1.3 The Agreement is made up of the Order, these Terms, Schedule 1 (Service Levels) and Schedule 2 (Data Processing Agreement). If they conflict, Schedule 2 takes priority on data protection matters. Otherwise the Order takes priority, then Schedule 1, then these Terms.

1.4 These Terms apply instead of any terms you put forward, including terms printed on or referred to in a purchase order.

2. Definitions

In the Agreement:

Business Day: Monday to Friday, excluding public holidays in England.

Client Data: all data, including personal data, held in or processed through the Client Systems, or provided to us by you.

Client Systems: the devices, accounts, networks, software and cloud services that you own or license and that we support under the Order.

Fees: the charges set out in the Order.

Order: an accepted quotation, a completed online checkout on our website, or an order form signed by both parties, in each case describing the Services and Fees.

Services: the services described in the Order.

Third-Party Products: hardware, software, licences and cloud services supplied by someone other than us, including Microsoft and Cisco products.

3. How the Agreement is formed

3.1 The Agreement is formed when you accept our quotation using our online approval link or in writing, complete checkout on our website after accepting these Terms, or sign an order form that we countersign.

3.2 Our quotations are valid for 30 days from the date of issue unless the quotation says otherwise.

3.3 The Services start on the date set out in the Order or, if none is set out, on the date we confirm the Order.

4. The Services

4.1 We will provide the Services with reasonable skill and care, in accordance with good industry practice, and in line with the service levels in Schedule 1.

4.2 We deliver the Services remotely unless the Order says otherwise. Site visits take place by agreement and are charged at our published rates unless the Order includes them.

4.3 Work outside the scope of the Order will be agreed with you in advance and charged at our published rates. We will not start chargeable additional work without your approval.

4.4 Either party may propose changes to the Services. A change takes effect only when both parties have agreed it in writing, which includes email.

4.5 We may use subcontractors to deliver parts of the Services. We remain responsible for anything they do or fail to do as if it were our own act or omission.

5. Your responsibilities

5.1 You will:

• (a) give us the access, administrative rights and information we reasonably need to provide the Services;
• (b) name at least one contact who can make decisions about your systems and approve changes;
• (c) hold valid licences for any software or services that you, rather than we, supply;
• (d) tell us promptly about changes to the Client Systems made by you or by anyone other than us;
• (e) use the Services lawfully and in line with any acceptable use requirements we notify to you; and
• (f) keep your own copies of data that is critical to you, unless backup is included in the Order.

5.2 We are not responsible for any delay or failure to the extent that it is caused by you not meeting your responsibilities under clause 5.1.

6. Fees and payment

6.1 The Fees are set out in the Order and are exclusive of VAT, which is payable at the applicable rate.

6.2 Unless the Order says otherwise, monthly Services are invoiced monthly in advance, annual Services are invoiced annually in advance, and one-off Services are invoiced on completion.

6.3 You may pay by card through our online checkout, by Direct Debit, or by BACS within 30 days of the invoice date.

6.4 Per-user volume pricing is applied to each line of an Order according to the price bands published at the time of the Order. If the number of users on a line changes, the band that matches the new number applies from the next billing period.

6.5 If an undisputed invoice is overdue, we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. If it remains unpaid 14 days after we give you written notice, we may suspend the Services until it is paid.

6.6 If you dispute an invoice, tell us within 14 days of receiving it, giving your reasons, and pay any undisputed part on time.

6.7 We may change our Fees by giving you at least 30 days’ written notice. If you do not accept the change, you may end the affected Services by notice before the change takes effect.

6.8 If you need a purchase order number on our invoices, give it to us when you place the Order. The absence of a purchase order number does not delay payment.

7. Term and ending the Agreement

7.1 The Agreement continues until it is ended under this clause 7.

7.2 Monthly Services. Either party may end monthly Services by giving at least 30 days’ written notice. There is no minimum term and no exit fee.

7.3 Annual Services. Annual Services run for the year that has been paid for and renew automatically for a further year unless either party gives written notice at least 30 days before the renewal date. You may cancel at any time to stop the next renewal. Fees already paid for the current year are not refunded.

7.4 Third-Party Products with a committed term, such as annual Microsoft subscriptions, cannot always be cancelled mid-term. If the Agreement ends, you remain responsible for the rest of the committed term of any such licences bought for you. Where the vendor allows, we will transfer them to you or to your new provider.

7.5 Either party may end the Agreement immediately by written notice if the other party:

• (a) commits a material breach that cannot be remedied, or does not remedy a remediable material breach within 30 days of being asked in writing to do so; or
• (b) becomes insolvent, enters administration or liquidation, has a receiver appointed, makes an arrangement with its creditors, or suffers any similar event.

7.6 When the Agreement ends, Fees for Services provided up to the end date remain payable. Clauses that by their nature are intended to survive, including clauses 8, 10, 11, 13 and 15 and Schedule 2, continue to apply.

8. Exit and handover

8.1 When the Agreement or any Service ends, we will, within 10 Business Days:

• (a) hand over all administrative credentials we hold for the Client Systems and confirm that our own access has been removed;
• (b) provide the documentation we hold about the Client Systems, such as network diagrams, asset records and configuration notes;
• (c) remove our monitoring and management software from your devices, or leave it for your new provider to remove if you prefer; and
• (d) return or delete Client Data in line with Schedule 2.

8.2 We will not withhold credentials, documentation or Client Data because of a disputed invoice.

8.3 If you want help moving to a new provider beyond clause 8.1, we will provide it at our published day rate, agreed with you in advance.

9. Third-Party Products

9.1 Third-Party Products are supplied subject to the vendor’s own terms, which you may need to accept, for example the Microsoft Customer Agreement. Where we resell them, we pass on to you the benefit of any vendor warranties.

9.2 We are not responsible for failures, outages or changes to Third-Party Products that are outside our control. Where the Services include it, we will work with the vendor on your behalf.

10. Data protection

10.1 Each party will comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

10.2 Where we process personal data on your behalf in providing the Services, Schedule 2 applies.

10.3 We are the controller of the limited personal data we use to manage our relationship with you, such as your staff’s contact details for billing and account management. Our privacy notice at in4ra.co.uk/privacy explains how we handle it.

11. Confidentiality

11.1 Each party will keep the other’s confidential information confidential, use it only to perform the Agreement, and disclose it only to people who need to know it and are bound by equivalent obligations.

11.2 This does not apply to information that is or becomes public other than through a breach of this clause, that the recipient already lawfully held, or that must be disclosed by law or by a regulator.

11.3 If you are subject to the Freedom of Information Act 2000, we accept that you may need to disclose information about the Agreement. Where reasonably practicable, you will consult us before disclosing information we have identified as commercially sensitive.

11.4 This clause continues for 3 years after the Agreement ends, and indefinitely for credentials and security information.

12. Security and safeguarding

12.1 We will maintain the security measures described in Annex B of Schedule 2.

12.2 Anyone who attends your site on our behalf will have been DBS checked. Remote support is provided to your staff. If a remote session would involve direct contact with a pupil or student, it will take place only with a member of your staff present.

12.3 Learners on work placements with us will not access the Client Systems or Client Data without your prior written consent.

12.4 Where we have access to the Client Systems, we will follow the safeguarding, acceptable use and information security policies you have given us in writing, to the extent they are relevant to the Services.

12.5 If anyone working on our behalf becomes aware of a safeguarding concern about a child or young person while providing the Services, we will report it promptly to your designated safeguarding lead.

12.6 You remain responsible for meeting your own statutory safeguarding duties, including those under Keeping Children Safe in Education where they apply to you.

13. Intellectual property

13.1 Each party keeps ownership of its own intellectual property.

13.2 Documentation and configurations we create specifically for you become yours once the related Fees have been paid.

13.3 Our general tools, scripts, templates and know-how remain ours. We grant you a non-exclusive, royalty-free licence to use any of them that form part of what we deliver to you, for your own internal purposes.

14. Warranties

14.1 Each party confirms that it has the authority to enter into the Agreement.

14.2 Except as set out in the Agreement, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.

15. Limitation of liability

15.1 Nothing in the Agreement limits or excludes either party’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

15.2 Neither party is liable to the other for loss of profits, revenue, business, contracts, anticipated savings or goodwill, or for any indirect or consequential loss, whether arising in contract, tort (including negligence) or otherwise.

15.3 We are not liable for loss or corruption of data except to the extent it results from our breach of the Agreement or our negligence. In that case our liability is limited to the reasonable cost of restoring or reconstituting the data, and is subject to clause 15.4.

15.4 Subject to clauses 15.1 to 15.3, each party’s total liability arising under or in connection with the Agreement in each contract year is limited to the greater of (a) the Fees paid and payable in the 12 months before the event giving rise to the claim and (b) £500,000.

15.5 Clause 15.4 does not limit your obligation to pay the Fees.

16. Insurance

16.1 We hold professional indemnity insurance with a limit of £1,000,000 in the aggregate, public and products liability insurance with a limit of £1,000,000 per claim, and cyber and data insurance with a limit of £100,000 in the aggregate, each underwritten by Hiscox Insurance Company Limited, together with employer’s liability insurance as required by law. We will provide certificates on request.

17. Events outside our control

17.1 Neither party is liable for delay or failure caused by events beyond its reasonable control, such as power or telecoms failures, widespread internet or cloud service outages, fire, flood, pandemic or government action. The affected party will tell the other promptly and take reasonable steps to limit the effect. This clause does not affect payment obligations.

17.2 If the event continues for more than 30 days, either party may end the affected Services by written notice.

18. Resolving disputes

18.1 If a dispute arises, either party may refer it to a senior contact at each party. They will try in good faith to resolve it within 14 days before either party starts court proceedings. This does not prevent either party from seeking urgent relief from a court.

19. Notices

19.1 Notices under the Agreement, including notice to end it under clause 7.2 or 7.3, may be given by email to the contact addresses in the Order. Our address for notices is info@in4ra.co.uk.

19.2 Notices of breach, of termination under clause 7.5, or about a claim must also be sent by recorded delivery to the other party’s postal address in the Order.

20. General

20.1 The Agreement is the entire agreement between the parties about its subject matter and replaces any earlier discussions or proposals. Neither party has relied on any statement not set out in it. This does not limit liability for fraudulent misrepresentation.

20.2 We may update these Terms. Updated Terms apply to new Orders, and to existing Agreements from a date at least 30 days after we give you written notice. If you do not accept them, you may end the affected Services before they take effect.

20.3 Neither party may assign the Agreement without the other’s consent, which will not be unreasonably withheld, except that we may transfer it to a successor to our business on written notice to you.

20.4 Nothing in the Agreement creates a partnership, joint venture or employment relationship.

20.5 No one other than the parties has any right to enforce the Agreement under the Contracts (Rights of Third Parties) Act 1999.

20.6 If any provision is found invalid, the rest of the Agreement continues in effect.

20.7 A failure or delay in exercising a right is not a waiver of it.

20.8 The Agreement may be accepted and signed electronically.

20.9 The Agreement and any dispute arising from it are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Schedule 1: Service Levels

1. Support hours

1.1 Support hours for your Services are those stated in the Order for your support tier or, where the Order does not state them, those published for your tier on our Support Packages page on the date of the Order.

2. Logging a request

2.1 Log requests by email to support@in4ra.co.uk, or by any other method stated in the Order.

2.2 Report Priority 1 issues by telephone on 0330 330 0033 as well as by email, so that we can respond immediately.

3. Priority levels

3.1 We classify each request using the priority levels below.

• P1 Critical — Your organisation, a whole site or a critical service cannot operate and there is no workaround. Examples: Internet or email down for everyone; management information system unavailable on a school day; suspected cyber attack.
• P2 High — Several users or an important function are significantly affected, or a workaround is difficult. Examples: A department cannot print or log in; Wi-Fi failing across part of a building.
• P3 Normal — A single user is affected, or a workaround exists. Examples: One laptop not connecting; a mailbox problem for one user.
• P4 Request — Changes, new set-ups, advice and planned work. Examples: New starter account; software installation; advice on a purchase.

3.2 We assign the priority when you log the request, taking your view into account. You can ask us to change it if the impact changes.

4. Response and resolution targets

4.1 The response and resolution targets for each priority are those stated in the Order for your support tier or, where the Order does not state them, those published for your tier on our Support Packages page on the date of the Order.

4.2 A response means that an engineer has reviewed the request and made contact with you. An automated acknowledgement does not count as a response.

4.3 Targets are measured within support hours, unless your tier includes out-of-hours cover for that priority.

4.4 Targets are not guarantees. The Fees are not reduced if a target is missed, unless the Order provides for service credits. Because monthly Services have no minimum term, you may end them on 30 days’ notice under clause 7.2 of the Terms if you are not satisfied.

5. What is not covered

5.1 Unless the Order says otherwise, the Services do not cover:

• (a) hardware repair, replacement parts or the cost of new equipment;
• (b) projects such as migrations, office moves or new installations;
• (c) problems caused by hardware or software that is no longer supported by its manufacturer;
• (d) outages of Third-Party Products or internet services, beyond raising and following up the fault with the provider; and
• (e) problems caused by changes to the Client Systems made without consulting us by anyone other than us.

5.2 We will tell you before doing chargeable work if a request falls outside the Services, as set out in clause 4.3 of the Terms.

6. Maintenance

6.1 We will give you at least 2 Business Days’ notice of planned maintenance that may disrupt the Services, and will carry it out outside your core working hours where practicable.

6.2 We may apply urgent security updates without notice where delay would put the Client Systems at risk. We will tell you promptly afterwards.

Schedule 2: Data Processing Agreement

1. Roles and scope

1.1 This Schedule applies where we process personal data on your behalf in providing the Services (“Client Personal Data”). You are the controller and we are the processor. Terms defined in the UK GDPR have the same meaning in this Schedule.

1.2 The subject matter, duration, nature and purpose of the processing, the types of personal data and the categories of data subjects are set out in Annex A.

1.3 This Schedule is intended to meet the requirements of Article 28 of the UK GDPR.

2. Our obligations

2.1 We will:

• (a) process Client Personal Data only on your documented instructions, which include the Agreement and any reasonable written instructions you give us, unless UK law requires otherwise. In that case we will tell you before processing, unless the law prohibits this. We will tell you immediately if we believe an instruction infringes data protection law;
• (b) ensure that everyone authorised to process Client Personal Data is bound by a duty of confidentiality;
• (c) implement the technical and organisational measures in Annex B, as required by Article 32 of the UK GDPR;
• (d) engage sub-processors only in line with paragraph 3;
• (e) taking into account the nature of the processing, assist you by appropriate technical and organisational measures in responding to requests from individuals exercising their rights. We will pass any such request we receive to you within 3 Business Days and will not respond to it ourselves unless you instruct us to;
• (f) assist you in meeting your obligations under Articles 32 to 36 of the UK GDPR, covering security, breach notification, data protection impact assessments and prior consultation with the Information Commissioner, taking into account the information available to us;
• (g) at your choice, return or delete Client Personal Data when the Services end, in line with paragraph 5; and
• (h) make available to you the information necessary to demonstrate our compliance with this Schedule, and allow for and contribute to audits in line with paragraph 6.

3. Sub-processors

3.1 You give general authorisation for us to use the sub-processors listed in Annex C.

3.2 We will give you at least 30 days’ notice before adding or replacing a sub-processor. If you object on reasonable data protection grounds and we cannot resolve your objection, you may end the affected Services without charge before the change takes effect.

3.3 We will impose on each sub-processor, by written contract, data protection obligations equivalent to those in this Schedule. We remain liable to you for its performance.

4. Personal data breaches

4.1 We will notify you without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting Client Personal Data.

4.2 Our notification will describe, as far as we then know them, the nature of the breach, the categories and approximate numbers of individuals and records concerned, the likely consequences, and the measures taken or proposed. We will provide further information as it becomes available.

4.3 We will cooperate with you and take reasonable steps to contain and investigate the breach. We will not notify the Information Commissioner or affected individuals on your behalf unless you ask us to or the law requires it.

5. Return and deletion

5.1 Within 30 days after the Services end, we will, at your choice, return Client Personal Data to you or delete it, and will delete existing copies unless UK law requires us to keep them.

5.2 Client Personal Data held in backups will be deleted in the normal backup cycle, within 90 days, and will remain protected by the measures in Annex B until then.

5.3 We will confirm deletion in writing on request.

6. Information and audit

6.1 We will answer your reasonable questions about our processing and provide supporting evidence.

6.2 You, or an auditor bound by confidentiality, may audit our compliance with this Schedule on at least 30 days’ notice, no more than once in any 12 months unless a personal data breach has occurred or a regulator requires it. Audits take place on Business Days and must not unreasonably disrupt our business. Each party bears its own costs.

7. International transfers

7.1 We will not transfer Client Personal Data outside the UK unless the destination is covered by UK adequacy regulations, or appropriate safeguards are in place under Article 46 of the UK GDPR, such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

8. Pupils’ and students’ data

8.1 For education clients, we recognise that the Client Systems hold personal data about children and young people, which may include special category data such as health or special educational needs information.

8.2 We will access that data only where necessary to provide the Services. We will not copy, extract or retain it except as you instruct or as needed to provide backup or migration Services included in the Order.

9. Your obligations

9.1 You are responsible for having a lawful basis for the processing, for giving privacy information to the individuals concerned, and for ensuring that your instructions to us comply with data protection law.

10. Liability

10.1 Each party’s liability under this Schedule is subject to clause 15 of the Terms.

Annex A: Details of processing

• Subject matter — Managed IT support and related services provided under the Agreement.
• Duration — The term of the Agreement, and afterwards until Client Personal Data is returned or deleted under paragraph 5.
• Nature of processing — Remote administration, monitoring, maintenance and support of the Client Systems; incidental access to Client Personal Data during troubleshooting; storage, backup and migration only where included in the Order.
• Purpose — Providing the Services.
• Categories of data subjects — Your staff, governors, trustees and contractors; for education clients, pupils, students, parents and carers; your customers, suppliers and other contacts whose data is held in the Client Systems.
• Types of personal data — Identity and contact details; account identifiers; device, log and usage data such as IP addresses and device identifiers; the content of emails, files and records accessed incidentally during support; for education clients, pupil and student records held in management information systems and learning platforms.
• Special category data — May be accessed incidentally where it is held in the Client Systems, for example health, special educational needs, ethnicity or religious information. It is processed only as necessary to provide the Services.
• Location — The United Kingdom. Client Personal Data leaves the UK only as permitted by paragraph 7.

Annex B: Security measures

• Access control. Named individual accounts, never shared logins. Multi-factor authentication on every account used to access Client Systems. Access to your systems is delegated, recorded, and limited to what each person needs, and is removed within 1 Business Day when someone leaves or changes role.
• Credentials. Stored in a business password manager that encrypts them and logs who accesses them. Never sent by email or chat in plain text.
• Our devices. Full-disk encryption, supported operating systems, automatic security updates, endpoint protection and automatic screen locking.
• Patching. Critical and high-risk security updates applied to systems we manage within 14 days of release.
• Remote access. Only through remote support tools we have approved, encrypted in transit, protected by multi-factor authentication, with sessions recorded in our logs.
• Framework. Our internal controls are aligned with the Cyber Essentials technical controls.
• People. Confidentiality obligations and data protection training for everyone with access. DBS checks for anyone attending your sites. Learners on placement have no access to Client Systems or Client Data without your prior written consent.
• Backups, where included in the Order. Encrypted in transit and at rest, with restores tested at least quarterly.
• Incidents. A documented incident response process, with breach notification to you under paragraph 4.
• Disposal. Secure deletion of data and secure disposal of any storage media we hold.

Annex C: Sub-processors

• Microsoft Ireland Operations Limited — Microsoft 365 services we use to support you: email, Teams and file storage, service documentation, device management through Intune, endpoint protection through Defender, and remote support sessions
• Bitwarden, Inc. — Encrypted storage of credentials for the Client Systems

Where a sub-processor stores or accesses Client Personal Data outside the UK, the transfer is made in line with paragraph 7. The hosting location and transfer safeguard for each sub-processor are available on request.

This list covers the processing of Client Personal Data only. Data we control for our own purposes, such as billing and website enquiries, is covered by our privacy notice.

You may use the Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable local, national or international law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material (spam).
• Attempt to gain unauthorised access to any part of the Website, its servers, or any systems connected to it.
• Introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.
• Scrape, harvest or collect data from the Website without our prior written consent.
• Use the Website in a way that could damage, disable, overburden or impair it or interfere with other users.

We reserve the right to suspend or terminate your access to the Website if we reasonably believe you have breached these Terms.

All content on this Website — including text, graphics, logos, images, icons, data compilations and software — is the property of In4ra IT Business Support or its content suppliers and is protected by UK and international copyright, trade mark and other intellectual property laws.

You may view, print or download content from the Website for your own personal, non-commercial use, provided you do not modify the content and you retain all copyright and proprietary notices.

You must not reproduce, distribute, publish, transmit, modify, adapt, create derivative works from, or commercially exploit any content from this Website without our prior written permission.

The In4ra name, logo and all related marks are trade marks of In4ra IT Business Support. Nothing on this Website grants any licence to use our trade marks.

The Website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

While we take reasonable care to ensure the accuracy of information on the Website, we make no representations or warranties that the content is accurate, complete, current or free from errors. We reserve the right to change content at any time without notice.

We do not warrant that the Website will be uninterrupted, timely, secure or error-free, or that defects will be corrected.

Nothing on this Website constitutes professional IT, legal, financial or regulatory advice. You should seek independent professional advice before making decisions based on information found here.

To the fullest extent permitted by applicable law, In4ra IT Business Support shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data, goodwill or other intangible losses, arising out of or in connection with your use of the Website or our services.

Our total liability to you in connection with the Website shall not exceed £100.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Liability relating to our IT services is governed by the Client Services Agreement (section 3), not by this section.

The Website may contain links to third-party websites, including LinkedIn, Facebook, Trustpilot and others. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The inclusion of a link does not imply endorsement by In4ra of the linked site or its operators.

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the processing of your personal data as described in the Privacy Policy.

Please review our Privacy Policy to understand our practices regarding the collection, use and protection of your personal data.

When you submit an enquiry, callback request or support package enquiry through the Website, you are inviting us to contact you. Submitting a form does not create a contract between you and In4ra. A contract for services is formed only in one of the ways set out in section 3, and in every case the Client Services Agreement applies.

We aim to respond to general enquiries within 4 business hours. Support customers' response and resolution targets are set out in the Client Services Agreement and their support tier.

We may revise these Terms at any time by updating this page. The date at the top of the page will reflect when the Terms were last updated. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

We encourage you to review this page periodically to stay informed of any updates.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

If you have any questions about these Terms of Service, please contact us:

In4ra IT Business Support 86-90 Paul Street, London, EC2A 4NE Email: info@in4ra.co.uk Phone: +44 33 0330 0033

For support-related queries, please contact support@in4ra.co.uk.